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by a1jeepgurl from bucks county

Last Post 116 days, 20 hours Ago


Customer Service
Mar 1, 2007 | 8:24 AM
Category: Entertainment
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I would like to know why some customers are always so rude.  I have worked in the retail field for 15 years and the behavior of some of the customers never ceases to amaze me.

I would also like to know why there are store policies on returns and price adjustments, when all a customer has to do is cause a stink and the policies go out the window.

God forbid we make a customer angry or upset.

Grrrrrrrrrrrrrrrrrr....................it just makes me crazy!

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Member Comments Total Comments: 22
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ricklr23 read my blog
Mar 3, 2007 | 4:49 AM

Some customers can be idiots. But on the reverse side, do you know how maddening it is when you are treated like the cashier is doing you a favor when they wait on you? I can't tell you the last time I got a thank you from the WAWA cashiers in Brookhaven.
a1jeepgurl read my blog view my photos
Mar 3, 2007 | 3:52 PM

Yes, Rick, I too have been on the other side of the counter and experienced a thankless experience at certain stores. That too is exasperating. Maybe it's just a matter of manners...................................
and that certain people have forgotten theirs.
newzjunky read my blog view my photos
Oct 7, 2007 | 1:40 PM

better late than never..... I work at a c_store/gas station in Plymouth meeting. my customers are either idiots, A-holes, or the ones that roll their money into balls and throw it to you, don't tell you the pump #, and walk out the door. The best ones are the "No habla english" customers. stick a bill in your face and point to their car like I'm supposed to be f_ing psychic.

but that's just my world.
a1jeepgurl read my blog view my photos
Oct 7, 2007 | 3:44 PM

Nah, not just your world, THE world, sad to say.
I have to say most of my customers are great, but there are some that are just doozies!!
FYI, the other day, a woman brought a jacket up to the cash wrap and announced "This jacket has a thread! And we all know that theads can be fatal."

Well, I guess I missed the report on that one, because I did not know that!!!

I am so glad I know now. I would not want any fatalities in my store, not good for biz, ya know?
newzjunky read my blog view my photos
Oct 7, 2007 | 4:39 PM

LOL. I often wondered what the reaction would be if I balled the customers change up and threw it back to them?

Also, how would they like it if I picked up my cell phone and made a call while not saying a word to them?

Mark my words, one of these days......
a1jeepgurl read my blog view my photos
Oct 7, 2007 | 5:02 PM

Maybe it's just the mean in me, but, whenever a customer comes into the store we are to greet them immediately, so...................
when they're on their cell, I make it a point to go right up to them and welcome them in the loudest voice I can manage. They hate that!!

And I actually had a customer walking a stroller with a sleeping baby 'shush' me as I welcomed them. She didn't want me to wake up her baby!!! OMG!!!! AARRGGGHHHHH!!!!!!
Quagmire read my blog
Oct 7, 2007 | 5:47 PM

If everyone had to do a week in retail, the world would be a much nicer place. Dealing with the public is the hardest job in the world, this coming from someone that has never worked in retail. The WaWa stores I go to along Rt. 38 and in Barnegat, NJ, have very good cashiers. They always say, "Thank You, Sir. Have a nice day."
a1jeepgurl read my blog view my photos
Oct 7, 2007 | 6:54 PM

Hey Quagmire...your comment is perfect as this is customer service appreciation week. For real!!
I agree with your comment about everyone should work 1 week in the retail field to see what it's like. Most of my days are awesome, but the ones that aren't, well, all I gotta say is, I must be CRAZY to still be in this field!!! Gotta run, new Family Guy coming on!!
-JT- read my blog view my photos
Oct 14, 2007 | 6:13 AM

They always say, "Thank You, Sir. Have a nice day."

That's nice, provided the customer is a man.
-JT- read my blog view my photos
Oct 14, 2007 | 6:22 AM

Ain't retail great ?

One morning, my FIRST customer asked for a box of 2 inch nails.
I gave him a box of 2 inch nails.

On the top, front and the remaing 3 sides of the box, it has "2 Inch Nails" written on it.

The manufacturer was thoughtful enough to put a cellophane window on the top of the box so people could SEE the nails.

The guy asked me "Can I open the box to see how long they are" ?
-JT- read my blog view my photos
Oct 14, 2007 | 6:24 AM

I said no, cause open packages are a tough sell.

But, c'mon, how long did he THINK they were gonna be ?

Did he think when he took a nail out of the box, it would just KEEP coming out, like when a magician pulls a silk handkerchief out of his nose ?
a1jeepgurl read my blog view my photos
Oct 15, 2007 | 8:56 PM

JT, now THAT I would like to see!! lol

Worked Sunday, my first customer's purchase was $7.00, and paid with a $100.00 bill.
ANNOYING............my register only has a $200.00 cash drawer................

You know, only crazy people work (and stay!) in retail......................

Call me crazy!!!!
-JT- read my blog view my photos
Oct 16, 2007 | 1:01 AM

Invariably, whenever someone pays with a C note they say, "I only have a hundred".

And I always say

"That's a good problem to have".
a1jeepgurl read my blog view my photos
Oct 16, 2007 | 10:37 AM

Aw, shucks, you ARE a nice guy............!lol
I grumble.......................hahahaha
newzjunky read my blog view my photos
Oct 19, 2007 | 2:05 PM

I have to be serious (Yeah imagine that)
For all of us retail workers out there, A quick reminder that it's close to that time of year again. When people who are too lazy to work all year long decide that they need money to buy Christmas items, and it's easier to rob us at gun point.

Best deterrent that I use, I have a 9 screen surveillence monitor facing the door so that everybody knows they have 9 cameras watching them, and I say hello to them before they even get both feet in the door.

It's kept me safe all these years.
keep your eyes open, keep your cash drawers at lowest cash amount possible, and most importantly keep yourself safe.
a1jeepgurl read my blog view my photos
Oct 20, 2007 | 9:04 PM

I hear ya newz.............scary time to be in the retail biz..........
you be safe too!!!
newzjunky read my blog view my photos
Oct 21, 2007 | 12:24 AM

ALL OF US. BE SAFE!!!
t-rout view my photos
Oct 31, 2007 | 7:42 AM

Happy Halloween !
a1jeepgurl read my blog view my photos
Oct 31, 2007 | 9:08 AM

TY t-rout! And a safe, happy, fun-filled day and evening for all of us ghosts and ghouls!!
ibejim read my blog view my photos
Oct 31, 2007 | 10:05 AM

Happy Hsalloween Jeepgurl.....Hope you have some candy leftover for yourself....It never goes to waste in my house!
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a1jeepgurl

Ohhhhh, there's just so much to tell........... I'll just say that I love all things jeep........and my new passion is tattoos. Yes, tattoos. I also am a lover, not a fighter. But I can put up a good fight if I have to!!

Member Since: 1/6/2007


 

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