kyleetan's Blog

EarthLink's networks stop talking to my cell phone once I downgraded my minutes. It kept saying Network not responding, and service cannot be used.  So I called them about a month ago and asked them to just cancel my contract since it is up in April anyways, and asked for them to waive the early termination fee of 175.00 since it was their issue, not mine.  They denied me, and I spoke to a supervisor, or the customer service guy did, denied me again, and I flipped out...I have had issues with EarthLink since I got with them a year and a half ago.  Non-stop issues of over billing etc.  Finally they told me I would not be charged anything, I confirmed by asking again, and then I received a confirmation number.  This was all about a month ago.  Well Sunday Oct.. 7th, I had a charge show up on my bank account for 176.38.  I called them up upset of course because they drained my account seeing how I was not expecting it.  They told me I was denied twice for them to waive the fees.  They said they would submit another request to waive the fees.  That was it.  I filed a complaint through BBB, and I contacted my bank for fraudulent charges seeing how they did not have permission to charge that.  They are going to investigate it.

Apparently they have had this issue for years now!

http://atlanta.creativeloafing.com/gyrobase/Conte
nt?oid=oid%3A9868&comments=yes#lastcomment

Have any of you had similar issues with very large companies?  You can bet that I will get my money back.  I have already emailed the vice president of Earthlink and Tom Sussi!!!